Terms and Conditions
Long Ash Cigars does not sell or distribute any type of Cuban Cigars, Cuban tobacco, or any Cuban made products.
Your complete satisfaction with our products is our goal. If for any reason your order did not meet your expectations, you may return the order for replacement or a refund of the purchase amount within the first 10 days of your purchase. No returns of cigars after the 10 days of purchase. Additional items and or products will be returned at the discretion of Long Ash Cigars. Contact us via email at: [email protected]. Please provide us with any and all information concerning your order. We will respond to your email within 24 hours.
Long Ash Cigars does not sell, distribute, or ship our products to anyone under the age of 18. Cigars and or any related products from our website are not intended to be purchased or utilized by anyone under the age of 18. The purchaser, by entering and utilizing our website or any of our affiliated websites, acknowledges that he/she is of lawful age and has paid any required fees, taxes and is legally entitled to possess tobacco products. Shipping to post office box addresses is not permitted.
Oversized merchandise may be subject to additional shipping charges. Our normal shipping source is USPS 2 Day, 3 Day and ground. Priority Mail Overnight shipping service are available however, you must contact someone at our store via phone in order to obtain this service.
Due to FAA Federal regulations items such as Butane, and or any flammable liquids or gases will not be shipped on an expedited basis. The items will be shipped via USPS or UPS ground carriers. All lighters will be shipped empty (without fuel) Additional charges may apply due to packaging regulations.
Within the State of Florida, shipping & handling charges are taxable. Customers purchasing our products from outside the State of Florida acknowledge that it is their responsibility for remitting any additional taxes to their appropriate local, state, federal taxing agency.
Long Ash Cigars is committed to always protecting and respecting the privacy of our customers and guest that visit our website. The following guidelines outline how we collect and use information from our customers and guest. We do not share, sell or distribute your information to other companies, agencies or entities. If you would like to unsubscribe to our newsletter or any communications from Long Ash Cigars, you may contact us at 813-374-0346 or [email protected] and we will address the issue. By utilizing our website, you are agreeing to the practices and policies described below.
What Information Do We Collect?
All the information that is collected while visiting our website is used for the sole purpose of fulfilling our customer’s orders. Your complete name, address, phone number, and credit card information will only be used for the purchase of merchandise and delivery of that specific order. This information is handled and transmitted securely, and cannot be viewed or recorded by other sources. Your credit card information is only shared with our bank and this is for authorization of your purchase only. No credit card information is permanently stored within our servers or systems.
If you have chosen to receive our newsletter by providing us with your email address, you will periodically receive emails containing specials and other announcements. You can choose to unsubscribe at the bottom of any email we send to you. If you are having trouble unsubscribing, please give us a call at 813-374- 0346 or contact us at [email protected]
Credit Card Security & Online Safety
Long Ash Cigars utilizes industry standard information encryption systems that protect private and personal information that your sending us through our website including your credit card information.
Long Ash Cigars has a strong commitment to not sell our products to anyone under the age of 18. We ask every visitor of our website for their age verification.
Google cookies do not collect any personal information and are only used to gather statics such as how many times our website is visited and what pages are navigated within our website. Cookies do not contain or store any personal sensitive information such as credit card or personal information. Cookies are locally stored on your computer and can only be read by Long Ash Cigars.